What is BPO? Which includes in BPO? The BEST company offering BPO services

BPO or outsourcing service is gradually becoming popular not only with large enterprises but also applied by SMEs as an important part of their operations. GPBPO will give you an insight into the notion of BPO and its benefits as well as how to choose the best BPO service provider for your business in the following article!

1. What is BPO?

BPO (Business Process Outsourcing) is the use of a third-party service outside the business to perform a specific operation instead of self-deployment with the purpose of: optimizing costs, increasing competitiveness and helping businesses “specialize” – focusing resources on core business areas.

2. What are the benefits of BPO services?

Cost-saving

One of the main reasons organizations outsource is to reduce costs. Instead of buying equipment and spending money for recruiting and training new employees to perform different tasks, businesses can outsource from service providers to optimize costs, allowing them to use highly flexible variable cost models instead of fixed cost models, thereby helping to maximize corporate profits.

Time-saving

Hiring BPO services can help employees in the organization be freed from repetitive tasks and have more time to take on other responsibilities. They will feel happier and more satisfied when their work is diverse. Employee satisfaction leads to better productivity and greater efficiency in the workplace. Besides, outsourcing services also help companies take advantage of business opportunities at peak times of market demand.

Helping businesses focus on core competencies

Using BPO services allows businesses to focus on their core services instead of functions that are not directly related to core competencies. Especially, this is beneficial for start-ups, which are struggling with ancillary business activities. For example: the company will not have to supervise the activities of payroll accounting when using outsourcing services. Instead, it can completely focus on highlighting the differentiators of the business and maximizing overall growth. These activities can boost a company’s competitive advantage and increase customer satisfaction.

Leverage the strengths of service providers

BPO companies have experience in different fields, have specialized processes and capabilities to deliver optimal solutions to their clients. For example: a bank can outsource a professional Call Center service to take advantage of their expertise and retain loyal customers instead of having to invest in purchasing machines, equipment and recruiting customer support staff.

Global expansion

If a business wants to enter a foreign market, some activities that require knowledge of the local market, expertise in national law or proficiency in a foreign language can be carried out by a BPO company. This will help increase efficiency and scale faster.

Time zone advantage

Scaling often presents the potential opportunity to enter new markets. But companies with customers or partners in more than one country often face a common problem: time difference. If the head office of the business is in Vietnam, the expansion into new markets, especially in locations such as the United States or Europe, it will not have employees working 24/24.

Instead of opening a satellite office abroad, using a BPO outsourcing service can allow an organization to serve customers flexibly by multiple hours of the day and complete more tasks in less time.

3. What are the types of BPO services?

– Data Entry and Data Processing

– Document digitalization

– AI – Artificial Intelligence Training

– Data Labeling

– Desktop Publishing

– Financial – Accounting Services

– Translation – Interpretation

– Marketing

– Legal Advice

4. Criteria for choosing BPO service provider

Business executives should choose BPO service providers who can support the organization’s activities: help the company operate more flexibly, faster, more creatively and be more competitive than its rivals.

Having complete understanding of the organization’s business and industry.
Being able to meet current requirements as well as the scale to meet future needs.
Having ability to meet the requirements of contracts and regulations on information and data security.

5. Having ability to meet the requirements of contracts and regulations on information and data security.

With over 20 years of experience and reliable data sources, GPBPO has supported large and small businesses to build and improve their Machine Learning models. GPBPO and impressive figures:

More than 1,000,000 collaborators
More than 300 languages
More than 20 years of experience
More than 1000 services and solutions
More than 1,000,000 projects
More than 44,000 clients

BPO services are gradually becoming an inevitable trend for businesses in the context of the current globalized economy in order to make the most of new business opportunities and increase competitiveness. To learn more about BPO services from GPBPO, please contact Hotline: 0926 021 999 for immediate advice.